Privacy Policy

VisaExpress is committed to providing our customers with excellent service.  As part of this commitment, we take the trust our customers and site visitors place in us very seriously.  We recognise that it is our responsibility to protect your privacy and to inform you of our information collection practices through our Privacy Policy. Our Privacy Policy outlines:

  • the type of information that we collect when you use our Web site
  • our purpose for collecting your information
  • the benefits created for you as a result of collecting your information

Our current Privacy Policy was placed in effect on April 26, 2010.  We may amend this Privacy Policy as determined by our discretion. In the event of an update, we will post the amended Privacy Policy on our site for your convenience.

Protecting Your Information

Protecting personal information we receive from you is of crucial importance to VisaExpress. While there is always some risk involved with transmitting information over the internet, we strive to protect against the misuse of any personal information that we receive from you via our website.   VisaExpress data is protected by Secure Socket Layer (SSL) technology.  This technology ensures the safe transmission of all data, including personal and credit card information. By taking such measures, VisaExpress customers can feel secure in the knowledge that their data is protected when using our website.

Cookies

VisaExpress uses cookies to enhance your experience while using our website.  Cookies are identifiers conveyed to your computer's hard drive enabling our systems to recognise your browser. Cookies allow us to communicate certain information or content particular to your needs and interests. Our site also uses cookies to anonymously track movement within our site.

VisaExpress employs third-party entities to perform functions on our behalf such as data analysis and marketing assistance. The data that we provide them is anonymous and does not reveal specific personal information related to our customers.  This data is used for specific functions that require broad-based user statistics which help to improve the overall VisaExpress customer experience.  You can disable cookies on your computer. Should you do so, helpful information may be omitted from your service experience.

Collected Information and How it is Used

VisaExpress collects information from your computer regarding your visit to our site.  The information collected shows us which pages you visited while using our site.  This process allows us to provide optimum service to you by offering a customised browsing experience and product offers unique to your individual needs. During the process of completing an order, personal information received is retained by VisaExpress and is not shared.  The contact information gathered is occasionally used to send special promotions and newsletters to our customers or to get in touch with a customer when necessary. This information is never sold or bartered. Users may opt-out of receiving future mailings at any time. See the Choice/Opt-out section below.

Financial information that is collected is used to bill the user for products and services only.

If at any time you need to change or update your personal information contact us by email at info@visaexpress.co.uk or call 020 7251 4822. 

This site may contain links to other sites. VisaExpress is not responsible for the privacy practices or the content of such websites.

Choice/Opt-Out

We provide users the opportunity to opt-out of receiving further communications from us at their request. To opt-out of further communications contact us by email at info@visaexpress.co.uk or call 020 7251 4822.   

Contacting Us

If you have any questions about this Privacy Policy contact VisaExpress Customer Care by email at info@visaexpress.co.uk.

Disclaimer

While every effort is made to provide accurate information, travel visa and passport requirements are constantly changing and there may be a delay before we are advised of such changes. Therefore, we are unable to guarantee complete accuracy at all times. Processing times and charges given are solely for guidance purposes and cannot be guaranteed. Where ‘no’ travel visa is indicated, we recommend this information be confirmed by the carrier and the relevant embassy or consulate. VisaExpress recommends that travel visas be obtained before travel. Where information for travel visas upon arrival are given, we always recommend confirmation of this information with the airline and embassy or high commission prior to travel. Travel arrangements should not be confirmed prior to the visa or passport being issued, unless they are a specifically required for that consultate. In such cases, refundable arrangements should be made.

All work carried out is subject to the VisaExpress UK Ltd Terms of Use.

CIBT complies with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  CIBT has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view CIBT's certification, please visit Safe Harbor.